How do I gain access to my client's portal and hosting accounts?

As an Affiliate, you are able to refer your hosting clients to us to sign up for hosting services. If you would like access to the portal and hosting accounts, you will need to request the portal login details from you client once the new account has been created.

Once you have access to the portal, you will be able to access the Plesk control panel directly by following these instructions.

If you need regular access to the accounts, we suggest you set up a sub-account within your clients account. Sub-accounts allow you to create sub-users under the main account, which then allows you to login, and carry out various actions that the main account holder has permitted them to, via that account.

Each sub-account must be set up using a unique email address, so if you need access to more than one of your clients accounts, you will need access to a new email to activate a new sub-account. A good suggestion is to create a new email account specific to your client, eg clientname@yourbusinessname.com.au, which you can automatically create as a forwarder to your preferred email account.

For more information, see our article regarding Sub-Accounts.
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